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FORGOT YOUR DETAILS?

SHIPPING & RETURNS

SHIPMENTS

Our shipments are entrusted to the couriers BRT, SDA, DHL.

The cost for ITALY starts from € 10 up to the purchase of Euro 100, beyond this amount the shipping is free.

The cost for the rest of EUROPE starts from € 15.00

For further details you can consult the Conditions of sale.

RETURNS

If you are not satisfied with the product or the number you have taken does not suit you, please follow these 3 steps to return it to us, unworn and in original condition, within 7 days.

Contact us Tell us your wish to make a return by writing an e-mail to info@goldnstar.com, indicating the order number and the carrier you will use for shipping. We recommend that you send the package with a courier that offers traceability, such as Poste Italiane, SDA, BRT, TNT. We remind you that the cost of the return package is at your expense, but we will take care of giving you the shipment for your next purchase.

Prepare the package and ship

Fill out the "return form" you received and insert it in the package together with the packaged product. Close the package, making sure it is properly sealed, and stick the pre-printed label with the address in a visible position.

All returns must be sent to:

Balthazar srl – Resi

C/O FA.L.T. S.r.l.

Via Marini, 84

31020 San Zenone degli Ezzelini (TV)

Italy

Refund After receiving and verifying your return, we will proceed with the refund on the card used to make the original purchase (or using the same payment method used at the time of purchase). Only the cost of the product will be refunded (any discounts and / or promotions excluded). We do not offer exchanges on items.

Free Shipping for your next order!

You will be issued a discount code for free shipping to use on your next order.

Any complaint or request for information can be addressed to GOLDNSTAR at the following addresses:

Balthazar srl - Via Roma, 21 - 35018 - San Martino di Lupari (PD) - Italy - email info@lgoldnstar.com

Please read the Terms of Sale and contact the company before making the return.

PAYMENT METHODS

CREDIT CARD

You can pay directly with your credit card in complete safety. Our system protects your privacy and protects your financial and personal information with advanced encryption and anti-fraud systems.

PAYPAL

PayPal is an online payment system that accepts all major credit cards. You can buy quickly and easily, in complete safety: all you need is the email address and password of your PayPal account.

BANK TRANSFER

You will receive by e-mail all the information to correctly make the payment by bank transfer. As soon as we receive teh transfer we process the order.

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